Refund Policy
Effective date: April 22, 2026. This page outlines when refunds, credits, or replacements may be offered for fresh meal orders and subscriptions.
Eligibility
Refunds are generally limited to duplicate charges, missing items, verified quality issues, or failed delivery caused by us.
Fresh food orders and custom-made items may not qualify for a refund if the issue is reported too late to verify.
Non-refundable situations
Refunds are usually not issued for change-of-mind requests after preparation begins, incorrect information supplied by the customer, or missed deliveries caused by access issues.
Any item or service marked non-refundable at checkout or in a written policy will be handled according to that notice.
How to request help
Contact us as soon as possible with your order number, date, and a brief description of the issue.
Where appropriate, we may provide a replacement, store credit, partial refund, or full refund based on the issue and timing.
Processing
Approved refunds are returned through the original payment method whenever possible, subject to processor timelines and technical limitations.
If a refund is not possible to the original method, we may offer a store credit or another reasonable remedy.